The one word you need to stop using immediately

A Google executive has said we should ban the use of the word âjustâ in the workplace because it undermines our authority.
Ellen Petry Leanse, who has worked for both Google and Apple, wrote an article for Business Insider claiming the word damages our credibility.
âIt hit me that there was something about the word I didnât like,â she wrote.
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âItâs a warm-up to a request, an apology for interrupting, a shy knock on a door before asking âCan I get something I need from you?'â
Leanse said she spent years receiving emails full of apologetic phrases such as âI just wanted to know âŚâ and âI was just wondering ifâŚâ and said we need to train ourselves to rid it from our vocabulary.
Could I ⌠possibly ⌠just âŚ
âWe use the word âjustâ to make a polite request,â said Eleni Dracakis, senior organisational psychologist at Left Field Consulting Services.
Ms Dracakis said the word often didnât just imply we were asking something of the other person, but that we thought they might not want to do it.
âSometimes itâs used to make something seem less difficult,â she said, noting that our use of the word wasnât always intentional.
But a word thatâs meant to make a task sound more appealing can simply damage our professional credibility, said Leanse, who sent a memo to her colleagues years ago suggesting they cut it out â and gradually they did.
âIt was subtle, but small changes can spark big differences,â she wrote.
âI believe it helped strengthen our conviction, better reflecting the decisiveness, preparedness, and impact that reflected our brand.â
How to fix it
Clearly subscribing to Leanseâs school of thought, CEO of Cyrus Innovations Tami Reiss helped to develop an app that stops âjustâ in its tracks.
The âJust Not Sorryâ Chrome extension can be added to your Internet browser and automatically underlines words and phrases in red that may be undermining your authority.
It also offers explanations as to why you should kill apologetic phrases such as âDoes this makes sense?â and qualifying words such as âactuallyâ.
ââJustâ demeans what you have to say. âJustâ shrinks your power,â is the little message that pops up every time you include it in a draft email.
According to Ms Dracakis, we shouldnât focus so much on avoiding the specific word as practising âmore assertive languageâ in general.
She suggested using the word âIâ more (âI think that Iâ) and communicating your desires more directly (âIn the future Iâd like to seeâ).
While Leanse said her small research samples indicated women were more guilty of using âjustâ, Ms Dracakis pointed out that rigorous research is yet to reach that conclusion.








