The Australian utility market has experienced significant changes, with domestic gas and electricity prices influenced by global trends and supply conditions.

Soaring domestic gas prices have boosted revenue for the gas supply industry, while residential and commercial customers face higher bills. Electricity prices have also fluctuated due to different factors like weather conditions and network outages.

With these dynamics in mind, making an informed choice about utility providers is important. Here’s a guide to help make a smart choice that fits any budget.

Compare prices and discounts

Start by looking at the prices offered by different utility providers. Rates vary, and many companies offer discounts to attract new customers, and look out for introductory deals, ongoing savings and special promotions.

The comparison tool from GoSwitch, a trusted advisor for Australian energy consumers, can help you find the most cost-effective electricity and gas plans.

Some providers offer pay-on-time discounts, which can reduce bills if payments are made before the due date. Discounts may also be available for setting up direct debit payments.

These discounts can save money, but it’s wise to understand the conditions and how long they last. By comparing prices and discounts, customers can find a plan that offers the best value.

Understand the tariff options

Different providers have various tariff structures, and understanding these is important. The two main types are single rate and time-of-use tariffs.

A single rate tariff charges the same price for electricity regardless of when it’s used. This can be simpler to manage but might not be the most cost-effective option.

Time-of-use tariffs charge different rates depending on the time of day. Electricity is cheaper during off-peak times and more expensive during peak hours. This pricing structure can result in lower electricity bills if a household can shift electricity usage to cheaper times.

Consider the household’s energy usage patterns to determine which tariff structure is more suitable.

Check customer service quality

Customer service quality is a factor when choosing a utility provider. Research how each company handles customer inquiries and complaints. Look for reviews and ratings from other customers to get an idea of their experiences.

Good customer service means issues are resolved quickly and efficiently. It’s worth contacting the provider with some questions to see how responsive and helpful they are. A provider that offers multiple ways to get in touch, such as phone, email and live chat, is often more convenient and easier to deal with.

Consider green energy alternatives

Many consumers are now looking for ways to reduce their environmental impact. Some utility providers offer green energy options like solar power. Carbon offsetting is also available, where emissions from electricity use are balanced by investing in projects that reduce greenhouse gases.

Review contract terms and fees

Before signing up with a utility provider, review the contract terms carefully. Understand the length of the contract, what happens when it ends and whether there are any fees for early termination. Some contracts might offer fixed rates for a certain period, which can help with budgeting.

Watch out for additional charges that might not be immediately obvious. These can include fees for late payments, reconnection fees or charges for paper bills. Knowing all potential costs upfront helps avoid any surprises and makes sure the chosen plan is truly cost-effective.

Thoroughly researching and comparing different factors can help find a utility provider that offers great value and meets all needs. Start comparing gas and electricity plans with GoSwitch today.