Twitter risks fraying as engineers exit

Hundreds of Twitter engineers and other workers quit after Elon Musk's "hardcore" ultimatum. Photo: AP
Elon Muskâs managerial bomb-throwing at Twitter has so thinned the ranks of software engineers who keep the worldâs de-facto public square running that industry insiders and programmers who were fired or resigned this week agree: Twitter might soon fray so badly it could actually crash.
Mr Musk ended a very public argument with nearly two dozen coders over his retooling of the microblogging platform this week by sacking them. Hundreds of engineers and other workers then quit after he demanded they pledge to âextremely hardcoreâ work by Thursday evening or resign with severance pay.
The departures mean the platform is losing workers just at it gears up for the 2022 FIFA World Cup starting on Sunday. Itâs one of Twitterâs busiest events, when tweet surges heavily stress its systems.
âIt does look like heâs going to blow up Twitter,â said Robert Graham, a veteran cybersecurity entrepreneur. âI canât see how the lights wonât go out at any momentâ, although many recently departed Twitter employees predicted a more gradual demise.
Hundreds of employees signalled they were leaving before Thursdayâs deadline, posting farewell messages on the companyâs internal Slack messaging board. Dozens also took to Twitter to announce their departure.
Earlier in the week, some were so angry at Mr Muskâs perceived recklessness that they tweeted insults at the Tesla and Space X CEO. âKiss my ass, Elon,â one engineer said, adding lipstick marks. She was fired.
Twitterâs leadership sent an email after Thursdayâs deadline saying its offices would be closed and employee badge access disabled until Monday. No reason was given.
A trusted phalanx of Tesla coders at his side as he ransacked a formerly convivial workspace, Mr Musk didnât appear bothered.
âThe best people are staying, so Iâm not super worried,â he tweeted on Thursday night. But it soon became clear some crucial programming teams had been thoroughly gutted.
Indicating how strapped he is for programmers, Mr Musk sent all-hands emails on Friday summoning âanyone who actually writes softwareâ to his command perch on Twitterâs 10th floor, asking they fly into San Francisco if not local.
After taking over Twitter less than three weeks ago, Mr Musk booted half of its full-time staff of 7500 and numerous contractors responsible for content moderation and other crucial efforts. Then came this weekâs ultimatum.
Three departing engineers described for the Associated Press why they expect considerable unpleasantness for Twitterâs more than 230 million users now that well over two-thirds of Twitterâs core services engineers are apparently gone.
While they donât expect near-term collapse, Twitter could get very rough at the edges, especially if Mr Musk makes major changes without much off-platform testing.
Signs of fraying were evident before Thursdayâs mass exit. People reported more spam on their feeds and in their direct messages. Engineers reported dropped tweets. People received strange error messages.
Still, nothing critical has broken. Yet.
âThereâs a betting pool for when that happens,â said one of the engineers, all of whom spoke on condition of anonymity.
Another said if Twitter had been shutting servers and âhigh volume suddenly comes in, it might start crashingâ.
âWorld Cup is the biggest event for Twitter. Thatâs the first thing you learn when you onboard at Twitter,â he said.
With the earlier lay-offs of curation employees, Twitterâs trending pages were already suffering. The engineering fireworks began on Tuesday when Musk announced he had begun shutting down âmicroservicesâ he considered unnecessary âbloatwareâ.
âLess than 20 per cent are actually needed for Twitter to work!â he tweeted.
That drew objections from engineers who told Mr Musk he had no idea what he was talking about.
âMicroservices are how most modern large web services organise their code to allow software engineers to work quickly and efficiently,â said Gergely Orosz, author of the Pragmatic Engineer blog and a former Uber programmer.
There are scores of such services for various features. Instead of testing their removal in a simulated real-world environment, Mr Muskâs team has apparently been updating Twitter live on everyoneâs computers.
Indeed, one microservice briefly broke: the one people use to verify their identity to Twitter via SMS when they log in. Luckily, the email verification alternative worked.
The engineers also worry Mr Musk will shut down tools involved in content moderation and removing illicit material, or that there simply wonât be enough people to run them properly.
Another concern is hackers: minimising damage depends on detecting them quickly and kicking them out. Itâs not clear how Mr Muskâs house-cleaning has affected Twitterâs cybersecurity team.
âSo much of the security infrastructure of a large organisation like Twitter is in peopleâs heads,â Mr Graham said. âAnd when theyâre gone, you know, it all goes with them.â
â AAP








