Many Australians have experienced the anticipation of waiting at home, poised to run to the door at the postie’s first knock …

Only to be left frustrated at the end of the day when finding a card at the door, declaring a failed delivery.

Stephen Shergold, the man behind a Facebook group dedicated to complaints about Australia Post, told 7News he created the group out of frustration from multiple missed deliveries that occurred while he was at home.

The group now has almost 24,000 members.

“They’re not even coming to your door to let you know,” Shergold said.

“If I order things online, if it’s sent to me via Australia Post, I always have to go to the post office [to collect].”

Similar complaints litter the page of his Facebook group.

“Two packages awaiting collection at post office. Yet, there was [five] people home all day yesterday,” one Facebook user wrote earlier this month.

“[Australia Post] obviously had 0 [per cent] intention of delivering those parcels yesterday … Apparently if you own dogs you no longer get delivers [sic] period.”

@dazvarlamova #jumpintheline #fyp #foryou #xyzbca #millenialsontiktok #aussielife ♬ Jump In the Line – Harry Belafonte

Another wrote: “I saw a delivery driver pull up one day, open his window, lean over and take a pic [sic] of my letterbox with house number then drive off.

“Just as I watched him drive off, I heard my phone beep and it was a message saying [nobody] home to take delivery.

“I saved the footage and sent it to [Australia Post].”

Delivery complaints fall

An Australia Post spokesperson told The New Daily the company delivered an average of 10 million parcels a week across Australia, and was only one of many delivery services operating nationally.

They said there was a decrease in the number of complaints about parcel deliveries in the 2023 financial year, despite an increase in number of parcels delivered.

“Non-delivery is an [issue] affecting all courier and delivery operators and can occur for a number of reasons,” they said.

“At Australia Post, our protocols for parcel delivery are stringent. Our drivers are required to knock three times and wait 30 seconds when delivering to households.”

The spokesperson said Australia Post was “heavily investing” in its parcel processing network to service the country’s increasing population and the growth of online shopping.

They said team members may occasionally leave a card without knocking due to “access or safety issues”, such as an off-leash dog or locked gates.

“The safety of our team members remains our number one priority, especially when our team members are subject to more than 55 dog-related incidents every week,” they said.

“We have a dedicated team supporting customers with accessibility needs, who help to ensure delivery drivers allow extra time for customers to reach their door and are able to safe drop parcels that normally require signatures.”