Outrage as dying woman mocked by emergency operators

Naomi Musenga called emergency services and was mocked.

Naomi Musenga called emergency services and was mocked. Photo: ABC

The recording of an emergency call where a sick French woman is mocked by service operators has sparked an outcry in France after the woman died hours later.

On December 29 last year, Naomi Musenga, 22, called emergency service SAMU in Strasbourg complaining of severe stomach pain.

Musenga’s family have only recently obtained a copy of the recording, France 24 reported.

In the recording, Musenga can be heard saying in a weak voice, “It hurts all over” and “I’m going to die”.

To that, a female operator replied by saying: “You’re going to die, certainly, one day just like everyone else.”

Musenga then struggles to describe her symptoms, to which the operator responds: “If you don’t tell me what’s going on, I’ll hang up.”

The operator is then heard mocking Musenga with a colleague before giving Musenga the contact details of SOS Doctors, a home doctor service.

Musenga called emergency services five hours later and an ambulance was sent out but the young women died from a heart attack shortly after arriving at the hospital.

An autopsy revealed Musenga had suffered multiple organ failure, Le Monde reported.

The recording has sparked outrage and almost 28,000 people have signed a petition calling for a judicial inquiry into the incident to determine whether a quicker response from SAMU could have saved Musenga.

The petition also calls for the two operators involved to be sacked.

Health Minister Agnes Buzyn backed calls for an investigation from social affairs agency I’IGAS into the incident.

“I would like to assure her family of my full support and request an investigation of I’IGAS on these serious malfunctions. I promise that her family will get all the information,” Ms Buzyn said on Twitter.

A Facebook page called #JusticePourNaomi has also been created.


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