Advertisement

Subscription traps, dodgy deals and hidden fees to go

Subscription traps that make it difficult and confusing to cancel ongoing contracts could be banned.

Subscription traps that make it difficult and confusing to cancel ongoing contracts could be banned. Photo: AAP

Subscription traps that make it difficult and confusing to cancel ongoing contracts could soon be banned.

Online retailers who force customers to set up accounts and provide unnecessary information during transactions will also be targeted.

The Albanese government has outlined a range of legislative measures to try to stop businesses ripping people off.

Tactics including “drip pricing” that adds hidden fees, as well as “dynamic pricing”, which affects a product’s cost during a transaction.

Deceptive and manipulative practices – such as claiming customers have limited time to buy a product – would also be outlawed.

Businesses who made it difficult for customers to contact them about problems with products and services would also be scrutinised.

Prime Minister Anthony Albanese said it was time to end “dodgy” business practices.

“Hidden fees and traps are putting even more pressure on the cost of living and it needs to stop,” he said on Wednesday.

Treasurer Jim Chalmers said it was time to change the rules.

“Most businesses do the right thing by Australians and they’ve got nothing to worry about,” he said.

“This is all about cracking down on dodgy deals to save Australians money if we can, and where we can.”

Treasury will consult on the prohibitions before the government moves to legislate.

The proposed changes follow announcements on supermarket prices and debit card transaction fees, as the government builds an argument around cost-of-living relief ahead of next year’s federal election.

The government has released a consultation paper on better protections for customers and small business owners under consumer laws.

It wants feedback on introducing penalties for suppliers who refuse to provide repairs, replacements or refunds.

It can hard to secure a solution under existing rules, particularly when engaging in the digital economy.

The changes would empower the consumer watchdog and state and territory agencies to issue fines and penalties.

-AAP

Topics: Consumer
Advertisement
Stay informed, daily
A FREE subscription to The New Daily arrives every morning and evening.
The New Daily is a trusted source of national news and information and is provided free for all Australians. Read our editorial charter.
Copyright © 2025 The New Daily.
All rights reserved.