Telstra customers left fuming after outage

Telstra's outage on Tuesday morning left hundreds of customers without mobile service.

Telstra's outage on Tuesday morning left hundreds of customers without mobile service. Photo: AAP

Telstra services have been restored to hundreds of Victorian and New South Wales customers, who were reportedly left without mobile coverage after flood-damage caused widespread outages.

In the early hours of Tuesday morning, about 500 of the telco giant’s customers reported loss of their mobile service, and many took to Twitter to air their complaints.

Telstra users along the borders of Victoria and NSW posted the outage last from 3am up to just after 8:00am in some areas.

Telstra apologised for the disrupted service on Twitter, and said services were restored as of 8:24am.

The outage was blamed on a power outage and a cut cable, in NSW towns Boorowa and Adelong, respectively.

It is believed a backup battery in southern NSW town Boorowa managed to keep services active through the night after a power outage occurred around midnight, but the battery ran out around 3am.

The mobile outage comes as communities throughout Victoria and NSW continue clean-up efforts following recent flooding, and brace for more severe winds and thunderstorms on the way.

“A Telstra technician was able to access our affected site and hook up a generator. Services progressively came back online from around 8am,” a Telstra spokesperson told The New Daily.

“We know how important being able to stay in touch is during this time.

“We worked to get everything back online as quickly as possible and we’re sorry for any stress this caused this morning.”

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